Trivelis residents given goodwill package following complaints over defects

Residents of the Trivelis development attending a townhall session held to address their complaints, at the Trivelis pavilion on May 14, 2015. Trivelis developer EL Development on Tuesday, May 26, offered residents a goodwill package. -- PHOTO:
Residents of the Trivelis development attending a townhall session held to address their complaints, at the Trivelis pavilion on May 14, 2015. Trivelis developer EL Development on Tuesday, May 26, offered residents a goodwill package. -- PHOTO: ST FILE

SINGAPORE - Residents of a troubled Design, Build and Sell Scheme (DBSS) project in Clementi have been offered a goodwill package by the developer.

In a letter dated May 26 sent to Trivelis residents, EL Development (ELD) said that it will arrange for sanitary pipes in four-room flats to be relocated, or will otherwise pay the residents for the space taken up by the pipes. Residents have complained that the pipes took up space in the service yard and were not in the showflat.

ELD will also be offering a free installation of safety films on the glass shower screens. There were at least three cases of glass shower screens that shattered.

Trivelis, which has 888 units ranging from three-roomers to five-roomers, was advertised as having "choice fittings". Flats cost between $370,000 and $800,000, with owners paying a premium over the price of a typical Build-To-Order flat because of the fittings. More than 90 per cent of the units have been sold.

Around 400 owners, who started collecting their keys in January, found problems from defective stove knobs to rusty dish racks to poor quality laminate flooring. The common corridors in a few floors, shared by a total of 40 units, flooded during heavy rain. The water rose to as high as 4cm, seeping into several units.

ELD said it will be erecting new drainage pipes to prevent ponding during heavy rain, and affected residents can also ask for a free acrylic panel to be installed to the metal gate of the unit.

Other offers include a new dish rack and an extension of warranty of the laminate flooring from one year to 10 years.