DBSS flat owners at Trivelis may get goodwill package following slew of complaints

Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.PHOTOS: ST READER
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.PHOTOS: ST READER
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.PHOTOS: ST READER
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.
Complaints from residents included (clockwise from above left) a rusty lift door, water pooling along a corridor, a wardrobe without shelves and a shattered shower screen.PHOTOS: ST READER
MP Sim Ann told residents of the Trivelis development who attended a townhall session last night that the developer has agreed to look into giving a package, though she did not have details of what it includes.
MP Sim Ann told residents of the Trivelis development who attended a townhall session last night that the developer has agreed to look into giving a package, though she did not have details of what it includes.ST PHOTO: DESMOND WEE

Complaints about flats in Clementi include poor quality laminate flooring

Residents of the Trivelis development in Clementi may get a goodwill package after complaining about problems with their new premium flats.

Their Member of Parliament Sim Ann told over 200 residents at a townhall meeting last night at the Trivelis pavilion that the developer has agreed to look into giving a package, though she did not have details of what it includes.

The 888-unit Design, Build and Sell Scheme (DBSS) project is developed by local firm EL Development (ELD).

Trivelis was advertised as having "choice fittings" and "quality floor finishes".

A unit costs between $370,000 and $800,000.

But some of the owners, who started collecting their keys in January, found various problems with their units - from defective stove knobs and rusty dish racks to poor quality laminate flooring and even shower glass panels that shattered easily.

The common corridor along 40 units was also prone to flooding with 4cm-deep water when it pours. The water seeped into several units.

Some units also differ from the showflats. For instance, there was no sanitary pipe in the service yard in the showflat but such pipes were eventually placed there.

Ms Sim told reporters yesterday at the two-hour meeting with residents: "Right from day one, when residents started moving in, we realised that there were quite a number of issues that residents felt disappointed by.

"Having met many of them and also visited many of their homes, I feel that many of our residents do have a point... I feel that a meaningful gesture from the developer would change things.

"(On Wednesday), we were informed by the developer that they are considering some sort of package... I think that's a move in the right direction."

When contacted yesterday, a spokesman for ELD said it is in touch with the Trivelis Residents Working Committee to discuss what could be done for residents on a goodwill basis.

He also told The Straits Times that ELD has received about 300 e-mails from residents, but that not all were complaints.

He assured residents that ELD would continue to repair or replace defective items, and engage them.

"We have tried our best to deliver the units in good condition to our residents. However, there will be lapses on defects that we may have not covered," said the spokesman.

"We deeply regret that we have failed to meet the expectation of the residents... We cannot claim that our design is perfect but we have built the units in accordance to specifications in the sales and purchase agreement."

The Trivelis residents' committee was formed in February by home owners to put their concerns to the developer and the authorities. The Housing Board said that it first received feedback from the residents in March and asked ELD to address them.

The Straits Times understands that some residents are hoping that HDB would do more than just voice residents' concerns on the defects to the developer.

Resident Steven Kee, a 42-year-old programme coordinator, told The Straits Times: "It's been very disappointing but I'm glad we have a dialogue to talk about things and at least get some answers.

"I hope the authorities can do more stringent checks and follow up on the issue too."

Regulatory affairs executive Kenny C., 29, said: "I'm waiting to see what the developer will offer in the goodwill package.

"That's something to look forward to... I thought everything should be done up in a DBSS flat and I didn't expect to have to do so many rectifications."

limyihan@sph.com.sg