Personalising explanations of Pioneer Generation package

The Pioneer Generation Office thanks Mr Kong Yew Chye for his feedback ("Why do PG Ambassadors have access to personal medical records?"; Forum Online, Nov 10).

We have contacted Mr Kong to clarify the matter and have assured him that Pioneer Generation (PG) Ambassadors do not have access to personal health records.

The PG Ambassador Programme was set up on Aug 1, 2014. To date, PG Ambassadors have reached out to three in four pioneers to explain the benefits of the Pioneer Generation Package (PGP) to them.

PG Ambassadors also connect pioneers to community activities, help them get help from the Government and, in the process, establish long-term relationships with pioneers.

In July, Prime Minister Lee Hsien Loong announced that PG Ambassadors would expand their outreach to all seniors aged 65 and above.

Over the course of their home visits, PG Ambassadors inquire about pioneers' health, for example, whether they have any chronic conditions, so that PG Ambassadors can personalise explanations of the PGP according to each pioneer's unique circumstance.

In subsequent visits, PG Ambassadors follow up with pioneers on their health conditions to assess whether there is a need to explain other components of the PGP and whether the pioneers require more specific assistance.

David Neo

Programme Director

Pioneer Generation Office