I purchased four tickets for a concert recently through Sistic. I was charged a booking fee of $4 per ticket.
The Sistic website says: "Sistic collects a booking fee of $1 per ticket for events which cost $20 and below. For tickets priced from $20.01 to $40, we charge a booking fee of $3 per ticket. For tickets above $40, we charge a booking fee of $4 per ticket."
I can fully understand Sistic's need to charge a booking fee for the maintenance and security of its system.
However, I do not understand why the booking fee is on a per-ticket basis.
With one transaction on their website, one can purchase multiple tickets. As such, the system is not under stress from multiple-ticket bookings.
It is only reasonable that the booking fee be on a per-transaction basis.
For example, Golden Village charges an administration fee per transaction, not per ticket.
Sistic should consider doing likewise and change its booking from a per-ticket charge to a per-transaction one.
If more reasonable booking fees can only be achieved if there are more booking agents, then it is time to allow more of them to enter the market.
Young Kin Chuan