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‘It was only about 5 minutes, but it felt like an eternity’: Hotel staff lauded for saving choking girl
![CMG20241023-ChungKS01/The Singapore Hotel Association (SHA), Singapore Police Force (SPF) and National Crime Prevention Council (NCPC) will be jointly presenting the Annual Hotel Security Awards on 23 October 2024 [Venus Ballroom, Level 3 of Furama RiverFront Singapore]
Ms Jiang Liyan, Housekeeping Room Attendant
Hotel Grand Pacific
While cleaning a check-out room, Liyan found an envelope containing a large sum of money on
the floor under the sofa chair. Liyan immediately reported her find to her Housekeeping Manager.
The cash amounting to $10,023.70 was eventually returned to the grateful guest upon her return
to the hotel to collect their deposited luggage from the front desk the same afternoon.
The envelope contained cash comprising 94 pieces of $100, 12 pieces of $50, 2 pieces of $10, 1
piece of $2, 1 piece of $1, 1 piece of $0.50, and $0.20 x 1 piece.
Mr Azhar Hamid, Safety & Security Manager
ONE°15 Marina Sentosa Cove, Singapore
Azhar was conducting CCTV surveillance when he spotted a male subject acting suspiciously in
front of one of the gates of the hotel’s premises. While monitoring the subject, Azhar discovered
that the subject had tailgated one of the hotel crew when entering the hotel. Azhar immediately
alerted an Auxiliary Police officer and a security officer to the location while he continued to
monitor the male subject’s movements via CCTV. The officers managed to detain the subject and
brought him for questioning.
However, the subject turned aggressive, and Azhar immediately called the Police for assistance.
Investigations revealed that the subject had encroached into one of the nearby boats and meddled
with some cans containing flammable liquid. The Police subsequently took over the situation.
Azhar’s vigilance and quick actions are to be lauded.
Mr Kenneth Luah Jin Kai, Assistant Manager, Front Office
Village Hotel Sentosa by Far East Hospitality
Hotel restaurant staff called the reception to request assistance for a choking guest. Kenneth and
his colleague quickly rushed to the scene.
3
The father of the subject informed Kenneth that his daughter, who was choking, was not breathing.
Kenneth noted that her lips had also turned purple. Kenneth calmly attempted to clear the airway
of the guest while asking his colleague to call 995.
The operator instructed Kenneth to perform cardiopulmonary resuscitation until paramedics
arrived. They took over the situation and thankfully, the subject’s life was saved..](https://cassette.sphdigital.com.sg/image/straitstimes/da0a4823637b0f86581de65f0bd9125252de2ae30ece8197893f3a8a12c22866?w=480)
![CMG20241023-ChungKS01/The Singapore Hotel Association (SHA), Singapore Police Force (SPF) and National Crime Prevention Council (NCPC) will be jointly presenting the Annual Hotel Security Awards on 23 October 2024 [Venus Ballroom, Level 3 of Furama RiverFront Singapore]
Ms Jiang Liyan, Housekeeping Room Attendant
Hotel Grand Pacific
While cleaning a check-out room, Liyan found an envelope containing a large sum of money on
the floor under the sofa chair. Liyan immediately reported her find to her Housekeeping Manager.
The cash amounting to $10,023.70 was eventually returned to the grateful guest upon her return
to the hotel to collect their deposited luggage from the front desk the same afternoon.
The envelope contained cash comprising 94 pieces of $100, 12 pieces of $50, 2 pieces of $10, 1
piece of $2, 1 piece of $1, 1 piece of $0.50, and $0.20 x 1 piece.
Mr Azhar Hamid, Safety & Security Manager
ONE°15 Marina Sentosa Cove, Singapore
Azhar was conducting CCTV surveillance when he spotted a male subject acting suspiciously in
front of one of the gates of the hotel’s premises. While monitoring the subject, Azhar discovered
that the subject had tailgated one of the hotel crew when entering the hotel. Azhar immediately
alerted an Auxiliary Police officer and a security officer to the location while he continued to
monitor the male subject’s movements via CCTV. The officers managed to detain the subject and
brought him for questioning.
However, the subject turned aggressive, and Azhar immediately called the Police for assistance.
Investigations revealed that the subject had encroached into one of the nearby boats and meddled
with some cans containing flammable liquid. The Police subsequently took over the situation.
Azhar’s vigilance and quick actions are to be lauded.
Mr Kenneth Luah Jin Kai, Assistant Manager, Front Office
Village Hotel Sentosa by Far East Hospitality
Hotel restaurant staff called the reception to request assistance for a choking guest. Kenneth and
his colleague quickly rushed to the scene.
3
The father of the subject informed Kenneth that his daughter, who was choking, was not breathing.
Kenneth noted that her lips had also turned purple. Kenneth calmly attempted to clear the airway
of the guest while asking his colleague to call 995.
The operator instructed Kenneth to perform cardiopulmonary resuscitation until paramedics
arrived. They took over the situation and thankfully, the subject’s life was saved..](https://cassette.sphdigital.com.sg/image/straitstimes/77f4a33270bbfb7d7f4f373cc93fae5c628c9fbccc2bc78ee68cd80104c2e129?w=480)
Quick-acting hotel executive stops guest from hurting himself, gets award for vigilance
Hospitality workers lauded for going the extra mile
Hospitality staff get service awards for going the extra mile
Play safe with staycation at home
More opting for staycations instead of travel abroad for school holidays
