Telcos act on complaints over third party charges; not all content providers bound by code of practice

StarHub customer Venkat R. was billed $11.99 on his mobile phone bill for a service called Gameasy, which he says he did not sign up for.
StarHub customer Venkat R. was billed $11.99 on his mobile phone bill for a service called Gameasy, which he says he did not sign up for. PHOTO: COURTESY OF MR VENKAT R.

SINGAPORE - Singtel will introduce more safeguards to protect its customers from being billed for third-party mobile services that they had not intended to sign up for.

This comes after a report in The Straits Times last month (February) on complaints from dozens of customers about SMS messages and unwanted charges from subscription mobile game services.

Please or to continue reading the full article.

Get unlimited access to all stories at $0.99/month

  • Latest headlines and exclusive stories
  • In-depth analyses and award-winning multimedia content
  • Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months*

*Terms and conditions apply.