Telcos act on complaints over third party charges; not all content providers bound by code of practice

StarHub customer Venkat R. was billed $11.99 on his mobile phone bill for a service called Gameasy, which he says he did not sign up for.
StarHub customer Venkat R. was billed $11.99 on his mobile phone bill for a service called Gameasy, which he says he did not sign up for. PHOTO: COURTESY OF MR VENKAT R.

SINGAPORE - Singtel will introduce more safeguards to protect its customers from being billed for third-party mobile services that they had not intended to sign up for.

This comes after a report in The Straits Times last month (February) on complaints from dozens of customers about SMS messages and unwanted charges from subscription mobile game services.

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