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What OpenAI did when ChatGPT users lost touch with reality
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A newer, safer version of ChatGPT has since been introduced, but it appears this version of the chatbot is not connecting as well with users.
PHOTO: REUTERS
Kashmir Hill and Jennifer Valentino-DeVries
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SAN FRANCISCO - It sounds like science fiction: A company turns a dial on a product used by hundreds of millions of people and inadvertently destabilises some of their minds. But that is essentially what happened at OpenAI in 2025.
One of the first signs came in March.
