CHICAGO/WASHINGTON (REUTERS, AFP) - Boeing Co did not tell United States regulators for more than a year that it inadvertently made an alarm alerting pilots to a mismatch of flight data optional on the 737 Max, instead of standard as on earlier 737s, but insisted on Sunday (May 5) that the missing display represented no safety risk.
The US planemaker has been trying for weeks to dispel suggestions that it made airlines pay for safety features after it emerged that an alert designed to show discrepancies in Angle of Attack (AOA) readings from two sensors was optional on the 737 Max.
Erroneous data from a sensor responsible for measuring the AOA or the angle at which the wing slices through the air is suspected of triggering a flawed piece of software that pushed the plane downward in two recent crashes.
Boeing said that its management was unaware of the issue until the Lion Air crash in Indonesia last year, which killed 189 people, and the planes were not grounded until after another of the type operated by Ethiopian Airlines went down several months later, leaving a further 157 people dead.
In a statement, Boeing said it discovered, only once deliveries of the 737 Max had begun in 2017, that the so-called AOA Disagree alert was optional instead of standard as it had intended, but added that was not critical safety data.
A Federal Aviation Administration official told Reuters on Sunday that Boeing waited 13 months before informing the agency in November 2018.
By becoming optional, the alert had been treated in the same way as a separate indicator showing raw AOA data, which is seldom used by commercial pilots and had been an add-on for years.
"Neither the angle of attack indicator nor the AOA Disagree alert are necessary for the safe operation of the airplane," Boeing said.
"They provide supplemental information only, and have never been considered safety features on commercial jet transport airplanes."
Boeing said a Safety Review Board convened after a fatal Lion Air crash in Indonesia last October corroborated its prior conclusion that the alert was not necessary for the safe operation of commercial aircraft and could safely be tackled in a future system update.
The FAA backed that assessment but criticised Boeing for being slow to disclose the problem.
Boeing briefed the FAA on the display issue in November, after the Lion Air accident, and a special panel deemed it to be "low risk", an FAA spokesman said.
"However, Boeing's timely or earlier communication with the operators would have helped to reduce or eliminate possible confusion," he added.
Boeing attributed the error to software delivered to the company from an outside source, but did not give details.
INDUSTRY DEBATE, CRITICISM FROM FAMILIES
Sunday's statement marked the first time since the two fatal accidents that Boeing explicitly acknowledged doing something inadvertently in the development of the 737 Max, albeit on an issue that it contends has no impact on safety.
Neither the Lion Air aircraft nor the Ethiopian Airlines jet had the feature.
“That’s negligence from Boeing in regards the AOA system,” said Evi Samsul Komar, whose son and nephew were on the fatal flight. “Boeing needs to be more careful.”
Another relative, Imam Rismanto, whose brother died in the crash, said Boeing should never have sold the plane without the safety feature. “They must take responsibility for these two aircraft accidents,” said Rismanto, adding Lion Air was also to blame for not purchasing the optional indicator.
Boeing has said the feeding of erroneous Angle of Attack data to a system called MCAS that pushed the planes lower was a common link in two wider chains of events leading to both crashes, but has stopped short of admitting error on that front.
The angle of attack measures the angle between the air flow and the wing and helps determine whether the plane is able to fly correctly.
If the angle becomes too steep, the flow of air over the wing is disturbed, throwing the plane into an aerodynamic stall. That means it starts to fall instead of fly.
Although the angle itself is key for onboard systems, the industry has debated for years whether such data should be included in already crowded cockpit displays because it is directly related to airspeed, which pilots already scrutinise.
Some analysts and academics say having the AOA Disagree alert installed would have helped Lion Air maintenance crew diagnose a problem on the penultimate flight of the 737 Max jet that crashed in October, killing all 189 on board.
The 737 Max was grounded worldwide over safety concerns following the Ethiopian crash in March, killing 157 people.
When the jet returns to service, all new aircraft will have a working AOA Disagree alert as a standard feature and a no-charge optional indicator showing the underlying data, Boeing said. That restores the situation found on the displays of previous 737NG models since around the middle of last decade.
Airlines with grounded 737 Max jets will be able to activate the AOA Disagree function directly.
Boeing is also developing a software upgrade and training changes to the MCAS system that must be approved by global regulators before the jets can fly again.
Boeing has yet to formally submit the upgrades to the FAA for approval but could do as early as this week once it completes a special test flight.
Federal prosecutors, the Transportation Department inspector general's office and a blue-ribbon panel are also looking into the 737 Max's certification.
A US House of Representatives panel will hold a hearing on the plane's status with FAA acting chief Dan Elwell and National Transportation Safety Board Chairman Robert Sumwalt on May 15.