Thousands struggle to access HSBC UK services after outages
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HSBC UK’s service page on its website said there were problems with both mobile and online banking.
PHOTO: REUTERS
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LONDON – HSBC customers in Britain reported problems accessing mobile and online banking services on Aug 27, as the bank apologised and said it was investigating the matter urgently.
Thousands of HSBC customers started reporting problems around 11am (6pm Singapore time), with the incidents continuing for at least two hours, according to outages tracking website Downdetector.
HSBC UK’s service page on its website said there were problems with both mobile and online banking.
“We understand some customers are having issues accessing banking services right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible,” an HSBC spokesperson said.
British lawmakers reported in March that nine top British banks and building societies suffered at least 803 hours of unplanned tech and systems outages in the last two years, blocking millions of customers from accessing their cash. REUTERS
