Robots at your service: Your face is the room key in Alibaba’s futuristic FlyZoo Hotel

From unlocking one's room door to providing amenities, China's FlyZoo Hotel promises guests a high-tech stay

SPH Brightcove Video
Guests at Alibaba Group's FlyZoo Hotel can scan their faces to activate elevators, access the gym and restaurants, and unlock their room doors. A smart speaker system called Tmall Genie can also assist with lights, curtains and operating the TV.
New: Gift this subscriber-only story to your friends and family

No one is manning the reception desk at Hangzhou's sleek FlyZoo Hotel - and that is completely normal.

In fact, guests rarely interact with staff at all during their entire stay here. Amenities are sent to the room by roving robots, while bespoke cocktails at the bar are mixed by a robotic arm.

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and straitstimes.com

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.

A version of this article appeared in the print edition of The Straits Times on May 29, 2019, with the headline Robots at your service: Your face is the room key in Alibaba’s futuristic FlyZoo Hotel. Subscribe