On The Ground

Banks must focus on reliability to retain confidence as they digitalise

New: Gift this subscriber-only story to your friends and family

Gone are the days when a bank was merely a place to park one's savings. In today's digital world, banks are increasingly offering a plethora of services, from cashless payments to insurance and investment schemes.

The push for digitalisation and expansion of services is certainly welcome, but while financial institutions vie to build the next super app, disruptions like the one that hit DBS Bank this week may make users more wary of relying too heavily on a single bank.

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and straitstimes.com

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.

A version of this article appeared in the print edition of The Straits Times on November 26, 2021, with the headline Banks must focus on reliability to retain confidence as they digitalise. Subscribe