The age of artificial intelligence: Staff planning to quit? System in Singapore can tell

The system by DBS Bank generates a monthly report and predicts every employee's resignation risk, and prescribes actions for managers to engage employees. PHOTO: ST FILE
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Even before an employee at DBS Bank signals his intention to quit, the bank's human resource system would already know.

Its predictive algorithm analyses as many as 600 data points - from absenteeism, salary increases and rate of promotion to the birth of a child and training modules attended.

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A version of this article appeared in the print edition of The Sunday Times on August 11, 2019, with the headline Staff planning to quit? System in Singapore can tell. Subscribe