The age of artificial intelligence: Staff planning to quit? System in Singapore can tell

The system by DBS Bank generates a monthly report and predicts every employee's resignation risk, and prescribes actions for managers to engage employees.
The system by DBS Bank generates a monthly report and predicts every employee's resignation risk, and prescribes actions for managers to engage employees.PHOTO: ST FILE

Even before an employee at DBS Bank signals his intention to quit, the bank's human resource system would already know.

Its predictive algorithm analyses as many as 600 data points - from absenteeism, salary increases and rate of promotion to the birth of a child and training modules attended.

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A version of this article appeared in the print edition of The Sunday Times on August 11, 2019, with the headline 'Staff planning to quit? System can tell'. Print Edition | Subscribe