SIA, Scoot and Changi Airport recognised for Covid-19 safety measures; Changi ends 8-year streak as best airport

SIA and Scoot were awarded the highest 5-star rating in a Covid-19 airline safety audit by Skytrax, while Changi Airport snagged a Covid-19 airport excellence award. PHOTO: ST FILE

SINGAPORE - Flag carrier Singapore Airlines (SIA), its budget arm Scoot, and Changi Airport have been recognised for their efforts in facilitating safe international air travel amid the Covid-19 pandemic.

SIA and Scoot were awarded the highest five-star rating in a Covid-19 airline safety audit by London-based research firm Skytrax. Scoot was the first budget carrier worldwide to get the rating.

Meanwhile, Changi Airport snagged a Covid-19 airport excellence award. It was third in overall rankings, breaking an eight-year winning streak.

For the airline safety audit, Skytrax evaluated about 190 safety and hygiene protocols, such as cleanliness on board flights and social distancing measures.

Since the pandemic started, SIA and Scoot have implemented measures to reduce risks of Covid-19 transmission during journeys, such as through the use of digital in-flight entertainment and self-disinfecting coating in plane cabins and toilets.

Skytrax chief executive Edward Plaisted, who praised SIA and Scoot for their Covid-19 safety measures, said: "It is the very detailed attention to the consistency of this that is a key factor to Scoot and SIA achieving this (rating)."

He added that the ability to reassure customers of a safe travel experience was key to restoring confidence in air travel.

Scoot chief executive Campbell Wilson said the carrier was proud to be the first low-cost carrier to receive the Skytrax rating, and that the achievement will provide customers with additional reassurance.

On the Covid-19 airport excellence awards, Skytrax said travellers rated airports across categories such as Covid-19 information signs, the use of face masks and the availability of hand sanitiser.

Changi Airport was among 39 winners of the award.

In the overall airport rankings for Skytrax's World Airport Awards, Changi Airport finished behind Qatar's Hamad International Airport in first place and Tokyo's Haneda Airport in second.

The results were derived from customer surveys conducted between August last year and July this year.

Mr Plaisted said that although travel hubs worldwide have been affected by the pandemic, Hamad International Airport has been undeterred by global travel disruptions. It has continued with its expansion plans while introducing additional health and safety measures, he added.

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