SATS apologises for service crew seen tossing bags onto Changi Airport belt
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In the minute-long Instagram reel, a service crew member wearing a blue polo shirt is seen throwing bags onto the belt.
PHOTOS: SCREENGRABS FROM ERICZHYOONG/INSTAGRAM
Justine Ong
- A video went viral showing a SATS crew member tossing luggage at Changi Airport on April 23, raising concerns.
- SATS apologised for the incident, citing it didn't meet their service standards. They counselled the staff and reinforced proper baggage handling.
- Bags were from a cancelled flight and needed quick transfer for rebooked passengers, causing operational pressure. SATS advised teams to seek help.
AI generated
SINGAPORE – SATS has apologised for the way one of its employees threw luggage onto a baggage belt at Changi Airport Terminal 2, an incident that was caught on video and posted online on April 26.
“We are sorry that this occurred”, and the behaviour seen in the video “does not reflect our service standards or the care with which we expect baggage to be handled”, the ground-handling company said on April 28 in a statement to the media.
“We have counselled the service crew involved and reinforced the importance of proper baggage handling at all times, even under operational pressure.”
The incident occurred at around 5.15pm on April 23, according to Instagram user Eric Yoong, who posted the clip.
In the minute-long Instagram reel, a service crew member wearing a blue polo shirt is seen throwing bags onto the belt.
It has received more than 200,000 views since it was posted. The comment feature was disabled for the post.
The bags were from an April 23 morning flight that was cancelled due to a technical issue with the aircraft. The luggage was temporarily held after passengers were rebooked on flights departing later that day or the following day.
SATS said that once new flights were arranged, the service crew returned the bags to the belt for eventual transfer to the aircraft.
This had to be carried out within a short window so that passengers could make their rebooked flights.
“We have also reminded our teams to seek assistance when additional manpower is required, so that service standards are maintained at all times,” said SATS.
