Local tour agency Citi Travels & Tours' operations have been suspended by the Singapore Tourism Board (STB), after it failed to submit its audited statement of accounts on time.
An instance where it failed to fulfil its obligations to a customer was also considered.
Citi Travels will not be allowed to accept new travel bookings or conduct any travel agent activities until further notice.
It will, however, still be required to fulfil its existing obligations to its customers, the STB said in a media statement yesterday.
STB said a failure to submit the audited accounts within six months after the close of the financial year raises concern over the company's ability to meet the minimum financial requirements as mandated under the Travel Agents Regulations.
It added that it views the issue of errant travel agents seriously and will take necessary action to protect the reputation of Singapore's travel industry.
Travellers can find the most up-to-date list of licensed travel agents in Singapore at https://trust.yoursingapore.com