Telcos act on grouses about third-party charges

Singtel introducing more safeguards; M1 and StarHub checking content providers

StarHub customer Venkat R. was billed $11.99 on his mobile phone bill for a service called Gameasy, which he says he did not sign up for.
StarHub customer Venkat R. was billed $11.99 on his mobile phone bill for a service called Gameasy, which he says he did not sign up for. PHOTO: COURTESY OF MR VENKAT R.

Singtel will introduce more safeguards to protect its customers from being billed for third-party mobile services that they had not intended to sign up for.

This comes after a report in The Straits Times last month on complaints from dozens of customers about SMS messages and unwanted charges from subscription mobile game services.

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A version of this article appeared in the print edition of The Straits Times on March 19, 2018, with the headline 'Telcos act on grouses about third-party charges'. Subscribe