'Surprise' fees irk Deliveroo customers

Some upset they didn't get e-mail or in-app notice; firm says fees completely transparent

MR SIDDHARTH SHANKER ST PHOTO: YEN MENG JIIN
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Customers who placed an order on Deliveroo recently might have noticed a new fee or two during checkout.

About six months after it removed its minimum spend across most of the heartland neighbourhoods it services, Deliveroo has quietly re-introduced it in the form of a "small order fee", which customers say can go up to $5 for orders under $10 and is applicable islandwide.

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A version of this article appeared in the print edition of The Straits Times on February 14, 2019, with the headline 'Surprise' fees irk Deliveroo customers. Subscribe