StarHub takes steps to compensate customers affected by SingTel exchange building fire

The aftermath of a fire at the SingTel exchange building earlier this month. StarHub will compensate some 35,000 of its customers who had fibre broadband problems because of the fire. -- FILE PHOTO: SINGTEL
The aftermath of a fire at the SingTel exchange building earlier this month. StarHub will compensate some 35,000 of its customers who had fibre broadband problems because of the fire. -- FILE PHOTO: SINGTEL

StarHub will compensate some 35,000 of its customers who had fibre broadband problems because of a fire at the SingTel exchange building earlier this month. All this ahead of compensation discussions with SingTel, from which it leases fibre capacity.

The telco said in media statement on Friday that affected TV customers will get to view more than 170 channels for a month for free, while digital voice customers will get a one-month subscription waiver. Broadband customers will get a $10 supermarket voucher.

Customers will receive the compensation details in a letter.

StarHub's chief marketing officer Jeannie Ong said: "This compensation is a gesture of our appreciation to our customers who have shown a lot of patience and understanding toward us during this challenging period."

StarHub's cable TV, cable broadband and digital voice services were restored on October 10. All its affected fibre broadband connections were working by October 18.