Parliament: Debate on ministries’ budgets:Culture, Community and Youth

SportSG to limit facility booking slots to curb profiteering

In a bid to tackle the issue of resellers profiteering from the sale of public sports facility bookings, Sport Singapore (SportSG) announced that from March 29, all ActiveSG members will be allowed to book a maximum of two slots of the same facility per day.

These changes will apply to facilities for badminton, basketball, netball, volleyball, gateball, hockey, lawn bowls, petanque, squash, table tennis and tennis.

Previously, ActiveSG members were allowed to make up to four bookings a day - two peak-hour and two non-peak-hour slots.

The announcement comes after The Straits Times' reports in January and last month on how social players in some sports have had to turn to resellers after being unable to secure booking slots. Some were unhappy about resellers profiteering from this and had urged the authorities to do more.

This issue was addressed by Parliamentary Secretary for Culture, Community and Youth Eric Chua yesterday, as he revealed that just last month, 105 accounts were suspended and 735 bookings cancelled after investigations.

Responding in Parliament to a question from Mr Faisal Manap (Aljunied GRC) on how the facilities booking system is being improved, Mr Chua said: "SportSG actively monitors feedback on the system through channels such as SportSG's feedback hotline, the system's technical help desk and app store reviews.

"In 2019, SportSG rolled out version 2.0 of its booking app and regularly releases updates in response to public feedback, as well as to keep up with app developments. SportSG has also been working to fine-tune booking policies and stepping up efforts to combat scripting and on-selling activities."

He added that SportSG "has enhanced on-site enforcement measures" where hirers are required to be present or have their booking cancelled.

The national agency has also enhanced system measures to deter scripting - which involves the use of computer programs or bots to make bookings - and imposed stricter penalties against errant members, including account suspension for those found to have abused the system.

Recreational badminton player S. Levain, 27, who works in the marine industry, had previously faced difficulties in booking ActiveSG courts. While he welcomed the news, he said that it remains to be seen if SportSG's latest directive will improve the situation.

He told ST: "It's great that they are going to limit the number of bookings that one user can make. But I have heard of these resellers working as a group, and I think the fundamental issue of the resellers hoarding most of the slots may remain.

"But we have to wait and see how the situation changes. It is good to know that accounts are being banned and I do hope for the sake of recreational players like me, that the booking process is improved."

A version of this article appeared in the print edition of The Straits Times on March 09, 2021, with the headline 'SportSG to limit facility booking slots to curb profiteering'. Subscribe