Some electricity retailers to stop collecting NRIC data, strengthen checks

A Geneco roadshow at Sengkang MRT station on Aug 16, 2019. Geneco said it will update its sign-up process to require only partial NRIC numbers and a copy of the electricity bill for verification from Sept 1, 2019.
A Geneco roadshow at Sengkang MRT station on Aug 16, 2019. Geneco said it will update its sign-up process to require only partial NRIC numbers and a copy of the electricity bill for verification from Sept 1, 2019.ST PHOTO: SHINTARO TAY

Some electricity retailers are tightening their processes for verifying customer information, amid fresh concerns over their data handling and stricter rules governing personal data collection, starting next month.

The issue was brought to the fore when Singapore's consumer watchdog flagged the collection of NRIC information by electricity retailers, and the potential for the data to be misused to sign consumers up for electricity plans without their consent.

Please or to continue reading the full article. Learn more about ST PREMIUM.

Enjoy unlimited access to ST's best work

  • Exclusive stories and features on multiple devices
  • In-depth analyses and opinion pieces
  • ePaper and award-winning multimedia content
A version of this article appeared in the print edition of The Straits Times on August 17, 2019, with the headline 'Some retailers to stop collecting NRIC data, strengthen checks'. Print Edition | Subscribe