SingPost: Early signs of deeper problems

After fining SingPost for mail delivery lapses, the Infocomm Media Development Authority said it is assessing the postal service provider's standards for last year and the results will be published in the middle of this year.
After fining SingPost for mail delivery lapses, the Infocomm Media Development Authority said it is assessing the postal service provider's standards for last year and the results will be published in the middle of this year.ST PHOTO: LIM YAOHUI
After being fined $100,000, SingPost said it will hire an additional 100 postmen.
After being fined $100,000, SingPost said it will hire an additional 100 postmen.ST PHOTO: KELVIN CHNG

Focus on non-core operations, numerous leadership changes among woes, say observers

The troubles were evident for some time, and both SingPost and the authorities could have moved quicker to address the issues.

Observers said this after the postal service provider was handed a record $100,000 fine on Thursday for failing to meet government service standards for domestic mail in 2017 - a trend which appears not to have reversed, judging by recent delivery incidents.

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A version of this article appeared in the print edition of The Sunday Times on February 10, 2019, with the headline 'SingPost: Early signs of deeper problems'. Print Edition | Subscribe