Residents can now track cases via OneService app

Residents who want to provide feedback on municipal issues using their mobile devices with the OneService app can now keep track of the agencies assigned to their cases.

The case-tracker feature also allows residents to monitor the progress of their feedback.

Minister for Culture, Community and Youth Grace Fu announced this yesterday at the Municipal Services Awards 2017 ceremony held at Gardens by the Bay's Flower Dome.

The OneService portal, which allows residents to see information on municipal matters, now has an "attend events" page as well.

The page shows all events organised by various agencies in residents' neighbourhoods, such as welcome parties by the Housing Board and guided nature walks by the National Parks Board.

As of last month, 105,000 people have registered with the OneService app, with about 136,000 cases reported through it.

The app was launched in 2015, while the OneService portal was launched last year.

A version of this article appeared in the print edition of The Straits Times on October 27, 2017, with the headline 'Residents can now track cases via OneService app'. Print Edition | Subscribe