Last year, it took the Certis Cisco Security Logistics security administration six hours daily just to chart the duties of its ground staff.
After three months of brainstorming and another three months of observing daily operations and consulting colleagues, Staff Sergeant Mohamad Ismail Yahaya devised a new system in May last year that reduced the time needed to under 10 minutes.
For his initiative in ensuring efficiency, the Certis security officer received a commendation award from Commissioner of Police Hoong Wee Teck at a ceremony yesterday at the Home Team Academy.
"I'm very happy (and) excited," said Staff Sgt Ismail. "I never expected to get an award for this."
Prior to the change, supervisors had to fill in attendance by hand on a printed sheet. The completed sheet then had to be sent through an online system for further processing.
"For one person, it's not so bad, but for a whole team, it's a problem," he said. Each of the company's 50 auxiliary police and security officers had to confirm his attendance individually before it could be processed.
Now, attendance details can be referred to in an Excel sheet that can be updated on a real-time computer system by supervisors and ground staff.
The father of five said his children, aged between 10 and 24 years old, were excited when they heard he was receiving an award and wanted to watch the Commissioner of Police's Commendation Ceremony. "The most important thing is not the award," he said. "It's (the) feeling of satisfaction from helping your men on the ground to achieve something."
Yesterday, four members of the public also received the Public Spiritedness Award from Assistant Commissioner of Police Koh Wei Keong at a ceremony held at the Jurong Police Division.
Mr Zulhilmi Sabariman had helped police officers chase down two criminals around Stagmont Ring last month.
The 24-year-old university student was leaving the gym at 3am when he saw two men jumping into a canal while being chased by the police. He drove his motorbike to where he anticipated they would emerge and helped to restrain one of them until the officers arrived.
Another award recipient, Mr Yeo Swee Khiank, 47, was lauded for helping to restrain a criminal who was suspected of drug possession around Woodlands Avenue 5 in March.