Members from the Jem management, who were seen managing people on the ground, said that no tenants will be open on Thursday. The mall's management said they had tried to communicate the news to as many of the tenants as possible on Wednesday night.

But word appeared not to have reached everybody. Employees of tenants like Sushi Tei were seen sitting around on Thursday morning. Only on arriving at the mall did they realise that their outlet at the Jem was not going to open. They said they were awaiting further instructions from their manager. Others, like FairPrice, had work to do even though their outlet was going to be shut. FairPrice was seen transporting its perishables out to another outlet. Tenant Peony Jade Restaurant transported mooncakes from its booth in B1 of Jem to a Takashimaya outlet.

But for the early shoppers it was clear that the Jem was out of bounds. Signs and barriers have been put up around the mall's perimeter, with guards standing watch.

On Wednesday night a portion of a first floor ceiling collapsed in the Jem shopping mall. A burst water pipe was believed to have been behind the incident, which occurred just after 10pm in the Jurong East centre. The Singapore Civil Defence Force received a call for assistance at 10.14pm. Three people were taken to National University Hospital with minor injuries.