More than 40 govt e-services available on rebranded app

LifeSG will provide all users with a one-stop personalised access to services such as CPF top-ups

The revamped app will provide all users with a one-stop personalised access to government services. PHOTO: LIFE.GOV.SG

A government smartphone app that provides services to users at various stages of their lives has been upgraded to give them access to more than 40 government services.

The LifeSG app, the upgraded and rebranded government app which replaces the Moments of Life (MOL) app, will come with improved user experience, Minister-in-charge of the Smart Nation initiative Vivian Balakrishnan said yesterday.

Some of the new services include Central Provident Fund (CPF) top-ups, renewing season parking, and applying for a passport, a home loan eligibility letter or a PAssion Card.

The Smart Nation and Digital Government Office (SNDGO) said the app will provide all users with a one-stop personalised access to government services.

It is an expansion of the MOL app, which currently provides 12 services and caters to young parents and the elderly, making it possible to register the birth of a child or access a personalised information page that shows the benefits for which they qualify.

The new services were chosen because they are among the more frequently used, data from the Government showed. The SNDGO said that it will be adding more services progressively.

LifeSG will feature a personalised dashboard where users can discover services or content relevant to them, and access guides for job hunting or searching for a pre-school.

Suggestions on this dashboard will reflect the interests the user indicated after installing the app or updating the app from MOL.

SNDGO said the dashboard will be further improved in the future to provide an overview of key personal information such as one's CPF, housing and education details.

LifeSG will eventually remind users about upcoming medical and school appointments and prompt them to complete applications for matters such as birth registration, Baby Bonus and primary school registration.

GovTech chief executive Kok Ping Soon said: "We will continue to extend simpler access to digital services and personalised content to more citizens, and evaluate their needs and feedback to improve the app with more useful features."

Remote video URL
  • Useful services in LifeSG app

  • CPF ACCOUNT SERVICES

    • CPF account top-up

    • CPF statement check

    • CPF balance check

    • CPF contribution and transaction history check

    PARKING AND ROAD TAX SERVICES

    • Season parking renewal

    • New season parking application

    • Road tax check and renewal

    • Payment of LTA fines and ERP fees

    BABY BONUS AND CHILD SERVICES

    • Birth registration

    • Baby Bonus application

    • Viewing of Baby Bonus application status and statement

    HOUSING SERVICES

    • HDB flat eligibility status

    • HDB loan eligibility letter application

    • Subscription to HDB e-alerts for sales launches and updates

    • Open Booking of Flats application

    SKILLS UPGRADING SERVICES

    • SkillsFuture courses listing and search function

Since its launch, MOL has been the one-stop app for parents to register the birth of their child and apply for the Baby Bonus and child library membership. Application for these three services is done through just one form.

Before this, birth registration was paper-based and done at hospitals or the Immigration and Checkpoints Authority building. Separate forms were needed.

MOL, which has been downloaded more than 165,000 times, has managed to cut the time spent on such applications from 60 to 15 minutes, and has enabled the registration of seven out of 10 newborns here.

A GovTech spokesman told The Straits Times that LifeSG and SingPass Mobile - the national authentication system that already offers access to digital services from more than 60 agencies - are meant to be complementary apps, which together make it easier for Singapore residents to "transact digitally in a secure and convenient manner".

He said that while SingPass Mobile allows quick access to services for residents who know what they want to do, LifeSG provides a personalised experience and helps users discover relevant services and information that they might not even be aware of.

With LifeSG, said the spokesman, "users are also offered recommendations based on their user profiles and topics that they have expressed an interest in."

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A version of this article appeared in the print edition of The Straits Times on August 20, 2020, with the headline More than 40 govt e-services available on rebranded app. Subscribe