M1 fibre broadband users still facing problems although OpenNet lines repaired

A "small number" of M1's fibre customers are still facing connection problems although OpenNet, builder of Singapore's ultra fast fibre broadband network, said close to noon on Friday that it has completed the restoration work on the affected fibre c
A "small number" of M1's fibre customers are still facing connection problems although OpenNet, builder of Singapore's ultra fast fibre broadband network, said close to noon on Friday that it has completed the restoration work on the affected fibre connections at SingTel's Bukit Panjang facility. -- FILE PHOTO: M1  

A "small number" of M1's fibre customers are still facing connection problems although OpenNet, builder of Singapore's ultra fast fibre broadband network, said close to noon on Friday that it has completed the restoration work on the affected fibre connections at SingTel's Bukit Panjang facility.

M1 in a separate statement released at 1pm that it is making house calls to all the customers whose fibre connections are still not working. It is working with OpenNet to restore their links.

In another statement, StarHub also said its fibre broadband service to customers in Bukit Panjang, Choa Chu Kang and Woodlands "appears to be fully restored". But the telco's spokesman declined toprovide details. StarHub plans to compensate affected customers as a gesture of goodwill but details will be announced later.

The fire, which broke out in the cable vault in SingTel's Bukit Panjang exchange last Wednesday, damaged 81 of OpenNet's fibre cables. This affected approximately 23,000 fibre strands and disrupted service for about 48,000 fibre connections. Since the incident, OpenNet said it has been working round the clock with its key sub-contractor Singtel and Internet service providers Nucleus Connect, SingTel, M1 and ViewQwest to restore affected fibre connections.