A customer in his 60s was in the queue at the DBS South Bridge branch, but could not recall why he was there when it was his turn to be served.
Branch service manager Kina Neo said she took him to a private room, where she spent time talking to him. Finally Ms Neo sought his permission to contact a family member, who came to the branch to pick him up.
Already a subscriber? Log in
Read the full story and more at $9.90/month
Get exclusive reports and insights with more than 500 subscriber-only articles every month
ST One Digital
$9.90/month
No contract
ST app access on 1 mobile device
Unlock these benefits
All subscriber-only content on ST app and straitstimes.com
Easy access any time via ST app on 1 mobile device
E-paper with 2-week archive so you won't miss out on content that matters to you
