A website has been set up for those who attended the Guns N' Roses concert on Feb 25 to claim refunds for unused wristband credits, concert organiser LAMC Productions said in a press statement yesterday.
The credits were stored in radio frequency identification (RFID) wristbands for cashless purchase of food and drinks.
To get the refunds, concertgoers can go to https://www.lamcrefunds4gnr.com and follow the instructions. Refunds will be issued through PayPal. Those without an account will have to sign up for a free one.
Concertgoers should have their personal details for verification, as well as the eight-character alphanumeric serial number found on their RFID wristbands.
Fans experienced problems with the wristbands during the event at Changi Exhibition Centre. The Straits Times previously reported that many bought credits in advance but the food and drinks ran out.
The software and system for the wristbands were handled by Sandpiper Digital Payments Asia (SDP), which LAMC blamed for the problems. The concert organiser said that it will not be using the digital payment service again.
As for the refunds, LAMC said that SDP has been holding the money as trustee for those who paid for the credits. To receive the refund, concertgoers must consent to the transfer of their money from SDP to LAMC. This consent can be given on LAMC's refund portal.
SDP said in a statement yesterday that it had given all funds and records to LAMC "so they can best determine how to manage their customer refunds", and "all claims should be directed to LAMC".
LAMC said it will bear all costs involved and concertgoers will get the exact amount credited to their wristbands. Possible extra fees, which will be waived, include PayPal's $5 return fee for withdrawing amounts under $200.
Fans had demanded concert ticket refunds for a slew of issues during the event, including logistical problems and a lack of staff on site.
- Additional reporting by Eddino Abdul Hadi