Food delivery giant clarifies fee policies

A Deliveroo customer's recent attempt to order a teatime snack was thwarted by a tough-to-swallow fee.

Madam Ng Sout San told The Straits Times she was shocked to discover a "small order fee" of $44 applied to a $6 order for aloo tikki (potato cutlets) she had been about to place with a restaurant on the platform.

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A version of this article appeared in the print edition of The Straits Times on May 21, 2019, with the headline 'Food delivery giant clarifies fee policies'. Print Edition | Subscribe