Coronavirus: Singapore

Eateries scramble to adjust reservations, cancel supply orders

Many had expected dining in to resume on Monday, but will now have to wait longer

Restaurant Gaig, a Catalan eatery in Stanley Street, received several reservations for dates after June 21. But restaurant director Nuria Gibert said it is not seeing the same strong response as last year after phase two was announced.
Restaurant Gaig, a Catalan eatery in Stanley Street, received several reservations for dates after June 21. But restaurant director Nuria Gibert said it is not seeing the same strong response as last year after phase two was announced. PHOTO: RESTAURANT GAIG

Food and beverage (F&B) operators scrambled to reorganise reservations and cancel orders from suppliers after the multi-ministry task force tackling Covid-19 announced that dining in at eateries is on track to resume only from June 21.

Many had started taking reservations in anticipation of the dine-in ban lifting on Monday, when some restrictions under phase two (heightened alert) will be eased - including raising the cap on social gathering size from two to five.

Since the start of this week, Cantonese restaurant Yan at the National Gallery Singapore had received 30 reservations for dine-in group sizes of four or five people next week.

Following yesterday's announcement, they received calls to make changes to five reservations.

Similarly, Spanish restaurant Asador Singapore in Joo Chiat opened up reservations on Tuesday, and received more than 40 reservations until the end of this month for an average group size of two to four.

The restaurant said most customers have been understanding about pushing back their reservations until after June 21.

But others anticipate an uphill climb, even after dining in resumes.

Yesterday, Restaurant Gaig, a Catalan eatery in Stanley Street, received some reservations for dates after June 21.

"However, we are not seeing the same strong response as last year after phase two was announced," said restaurant director Nuria Gibert.

"The tentative opening date is on a Monday, and the Central Business District is empty since everybody is (still) working from home... we will face a very hard month."

Fixed costs such as manpower and rental continue to be a drain on F&B operators as well.

Mr Andrew Kwan, president of the Restaurant Association of Singapore, said members have shared that the "weekly burn rates to cover manpower and rentals alone range from a few thousand to over half a million dollars".

"Every additional day of low-to-no revenues will be the proverbial straw that breaks the camel's back," he added.

The extension of wage subsidies of 50 per cent for local workers under the Jobs Support Scheme for the period until June 20, and the provision of 10 per cent support between June 21 and 30, is "much appreciated", Mr Kwan said.

All restaurants contacted by The Straits Times will continue doing takeaways and deliveries to tide them over.

At a news conference yesterday, Finance Minister Lawrence Wong urged F&B businesses to make use of the additional one week to go through their processes and protocols, such as ensuring that they comply with safe distancing rules and have good ventilation.

In preparation, Yan has installed air purifiers, which are used to disinfect the entire restaurant on a daily basis after operating hours.

Meanwhile, the il Lido Group, which operates eateries such as Amo, Braci and Gemma, will focus on "kicking everything back into gear for reopening, and will continue to do so over the next week", said Mr Beppe de Vito, the group's restaurateur-chef.

Four of the group's seven eateries did not operate during the period of heightened alert.

Mr de Vito added that the group is amping up marketing efforts and working on special collaborative menus for its customers.

The multi-ministry task force also announced yesterday that mandatory fast and easy testing for Covid-19 will start from next month for those working at dine-in F&B establishments.

All workers will have to undergo regular testing, regardless of their vaccination status, and the Government will cover the cost of these tests for the next three months.

Mr de Vito said it was a sensible decision, given that those in the hospitality industry interact with many people on a daily basis.

"It is a process that we support, especially if it means we can actively curb the cases and prevent closing our doors again for a third time," he said.

Ms Gibert agreed, adding: "Of course, it will be extra costs for us after three months, but I would rather pay for those tests than see dining in stop again. It will kill the industry."

Some operators are also hoping that the F&B industry will get priority access for vaccinations.

Dr Martin Bem, founder and managing director of LeVeL33 microbrewery and restaurant, said: "Frequent testing will give everybody an additional sense of security, but as F&B workers are now considered front-liners, would it not make sense to vaccinate them as well?

"The combination of vaccinations and testing would be the best solution, in my view."

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A version of this article appeared in the print edition of The Straits Times on June 11, 2021, with the headline Eateries scramble to adjust reservations, cancel supply orders. Subscribe