Consumer watchdog flags cases of unauthorised sign-ups by electricity retailers

A Geneco roadshow at Waterway Point on Aug 16, 2019. Promoters at roadshows by Geneco and Keppel Electric have said they could bypass online document and third party authorisation requirements to enact the switch from SP Group. ST PHOTO: SHINTARO TAY
New: Gift this subscriber-only story to your friends and family

SINGAPORE - One woman was approached by a salesperson from an electricity retailer who took her NRIC and did the paperwork to switch her contract from supplier SP Group without her consent.

Another found herself locked into a 36-month contract after handing her NRIC to a sales agent to check if she was eligible for a 30 per cent discount on her electricity bill.

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.