Consumer watchdog flags cases of unauthorised sign-ups by electricity retailers

A Geneco roadshow at Waterway Point on Aug 16, 2019. Promoters at roadshows by Geneco and Keppel Electric have said they could bypass online document and third party authorisation requirements to enact the switch from SP Group.
A Geneco roadshow at Waterway Point on Aug 16, 2019. Promoters at roadshows by Geneco and Keppel Electric have said they could bypass online document and third party authorisation requirements to enact the switch from SP Group.ST PHOTO: SHINTARO TAY

SINGAPORE - One woman was approached by a salesperson from an electricity retailer who took her NRIC and did the paperwork to switch her contract from supplier SP Group without her consent.

Another found herself locked into a 36-month contract after handing her NRIC to a sales agent to check if she was eligible for a 30 per cent discount on her electricity bill.

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