Over 100 companies, which have tapped on a Government fund to improve service standards, said they have seen their revenue and customer satisfaction levels go up.

These food and beverage or retail companies received funding through the Customer-Centric Initiative which is administered by a group of Government agencies including Spring Singapore.

The companies have reported a 23 per cent average increase in customer satisfaction levels and a 35 per cent increase in revenue. Their staff salaries have also gone up by an average of 17 per cent.

This was revealed at a tour on Monday morning of food and beverage group Breadtalk's headquarters in Tai Seng. Breadtalk has received funding from the Customer Centric Initiative.