A day after a fire broke out at Terminal 2, Changi Airport Group (CAG) said the decision to fully evacuate the building was to protect the health and safety of all occupants.
And now, the airport will conduct a review of the incident together with its partners and the Civil Aviation Authority of Singapore.
The incident, which saw T2 shut down for more than five hours, resulted in complaints about poor communication by airport staff. CAG's spokesman Ivan Tan explained that this was due to the complexities of transferring thousands of passengers from one terminal to another.
As for complaints that up to 1,000 passengers were stuck on the tarmac for up to four hours, he said the original plan was to hold them there until T2 was given the all- clear. But when it was assessed that this would take longer than expected, the decision was made to transfer all operations to T3, including passengers on the tarmac.
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