Baby-care brand Pigeon recalls steam steriliser due to overheating risk
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Customers who have purchased the Pigeon SuperFast Steam & Dry Sterilizer will be eligible for a refund of $205 via the Pigeon Singapore website.
PHOTO: PIGEON
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SINGAPORE – Mother- and baby-care brand Pigeon is conducting a voluntary recall of one of its steam steriliser models sold in Singapore.
The Japanese brand announced the recall of its Pigeon SuperFast Steam & Dry Sterilizer on Aug 30, citing the move as a precautionary measure “following concerns that the product may pose a potential overheating risk”, which may cause some parts of the product to melt.
While the likelihood of this occurring is low, the company “strongly recommends an immediate discontinuation of use”, Pigeon said in a statement.
The steriliser works by boiling water, generating steam that circulates inside the machine, according to Pigeon’s website. The steam sterilises its contents, killing bacteria, viruses and other microorganisms.
As at Aug 30, there have been a total of 26 reported cases in Singapore that may be linked to the steriliser overheating, said a Pigeon spokesperson in response to queries, adding that other products from the brand are not impacted by the recall and are safe for customers to continue using.
A total of 2,051 units of the Pigeon SuperFast Steam & Dry Sterilizer have been sold in Singapore. It was first released in March 2023.
Pigeon said it will be stepping up its checks and implementing enhanced safety measures to eliminate the risk of overheating for future batches.
Customers who have purchased the steriliser will be eligible for a refund of $205 via the Pigeon Singapore website
There are two methods to return the product:
1) Return to Pigeon Singapore’s office
Customers can return the product in person at Pigeon’s office in Singapore, located at 80 Bendemeer Road, #06-01B, Singapore 339949.
Its opening hours are on Mondays to Fridays, from 9am to 5pm. It has also extended its operating hours to Saturdays from 10am to 4pm from Aug 31 to Oct 5 to facilitate the recall.
2) Scheduled pickup
For those unable to take the product to its office, Pigeon is offering a scheduled pickup option, which can be arranged via ps.support@sg.pigeon.com
Customers who have any questions or concerns regarding the recall can get in touch by sending an e-mail to , or via Pigeon Singapore’s Facebook Instagram
Established in 1957, Pigeon now sells its products in more than 90 countries.
