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Where to park my bicycle? The mindset needed to beat scammers

Digital trust is hard won and easily lost. Improving literacy remains our best shot at shoring up digital trust.

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In recent years, widespread cyber scams, misinformation campaigns, and prominent security and data breaches have eroded people’s trust in technology.

In recent years, widespread cyberscams, misinformation campaigns, and prominent security and data breaches have eroded people’s trust in technology.

ST PHOTO: KUA CHEE SIONG

Chew Han Ei, Carol Soon and Jeanne Tan

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Can you put a dollar value to trust? Perhaps. 

In Singapore, a phishing scam targeting OCBC Bank users resulted in a loss of $13.7 million and shook customer confidence in digital banking services. Although

OCBC later made a goodwill gesture

, acknowledging that its response fell short of expectations, the damage was done.

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