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When you can’t see, and your banking app OTP is expiring
The visually impaired are getting left behind in the Smart Nation journey. It’s important to include their needs in the digital drive.
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The visually impaired require much more time to enter OTP codes on their mobile devices compared with people with conventional sight.
ST PHOTO: BRIAN TEO.
Aaron Ng Yi Kai
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With a smartphone, most essential life activities, such as banking, transport, shopping and transacting with the Government, can all be performed digitally anywhere, anytime.
While Singapore has made impressive strides in becoming a highly digitalised nation, many individuals still struggle with basic tasks that most of us take for granted.
