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When online vigilantism fuels real-life vitriol

Caltex incident shows netizens must be wary of fanning the flames without basis

For good or for ill, there is, unfortunately, a foolproof recipe for making a post go viral in Singapore.

The most recent example of this was an incident between two customers and a pump attendant at a Caltex petrol kiosk on April 14.

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A version of this article appeared in the print edition of The Sunday Times on April 22, 2018, with the headline 'When online vigilantism fuels real-life vitriol'. Print Edition | Subscribe