When markets fail to discipline Big Tech, it's time for users to step up

Users should compare and rate terms of service agreements by tech giants and force them to treat customers respectfully

Progressive governments have generally taken a laissez-faire approach towards the regulation of technology companies.

That seems to be changing. But regulating the technology sector today will be more difficult than regulating any industry in history because of the exponential rate of change, the complexities arising with artificial intelligence and the strong likelihood of unintended consequences that would lead to the stymieing of innovation.

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A version of this article appeared in the print edition of The Straits Times on January 24, 2019, with the headline 'When markets fail to discipline Big Tech, it's time for users to step up'. Print Edition | Subscribe