What Sept 11 taught us about leadership in a crisis

PHOTO: AFP

On Sept 11, 2001, the job of every leader in the United States Special Operations community changed.

In the ensuing years of fighting a highly complex, networked enemy, we redesigned how our organisation communicated, shared information, made decisions and, most critically, maintained a cohesive culture while operating in almost every corner of the globe.

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A version of this article appeared in the print edition of The Straits Times on March 25, 2020, with the headline 'What Sept 11 taught us about leadership in a crisis'. Subscribe