We are all secretaries now

Cost-cutting has left workers drowning in ‘self-service’ administrative tasks – but AI might come to the rescue.

Organisations have shifted to a “self-service” software model in which employees must sort things like travel and HR themselves. PHOTO: PIXABAY
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Where did all the secretaries and support staff go? They fell victim to automation, you might say. What was left of their jobs was outsourced, you could add.

You would be right, of course – but only half right. Because something else happened to their work too. It was redistributed to all of you.

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