We were one of the first governments in the world to computerise, to digitise our data, and to move our services online. We did this to improve public services, and to serve the needs of Singaporeans and businesses. Overall, we have not done too badly in this effort.
Whether you are applying for a passport, or paying your taxes, or managing your HDB housing mortgage or CPF retirement savings - our services are efficient, convenient and popular with citizens. We were also one of the first cities in the world to implement Electronic Road Pricing. This is an effective and transformational use of technology, although, alas, not so popular with drivers.