Thinking Aloud

To get digital transformation right, focus not on tech but on culture

Tech advances spawn cool new tools, but culture is what powers and sustains meaningful change

People and their behaviours need to be front and centre in any bid to forge organisational change, the writer says.PHOTO: AFP
  • Published
    Feb 28, 2021, 5:00 am SGT
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During a recent conversation with a friend who is thinking of taking up a digital transformation role in a big local organisation, I heard myself say: "Transformation is not about technology, it's about culture."

That's what I've thought for a while but never said out loud.

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