The unlikely challenger to India's iPhone

Last week, an Indian government official announced that iPhones will start rolling off an assembly line in Bangalore by the end of April, targeted at local customers. It's a big moment for Apple, which is counting on India's emerging middle class to make up for slowing sales in other markets. But don't bet on the iPhone conquering India, or any other emerging market, just yet.

That's because smartphones of all kinds are facing stiff competition from an unlikely new challenger: feature phones. With simple handsets and small screens intended mostly for calls and text messages - similar to the Nokia or Motorola you probably owned years ago - a new generation of feature phones is suddenly looking like a threat to Apple and its rivals.

For a technology long ago left for dead, feature phones have lately made some impressive gains. After years of almost continuous decline, global shipments have grown for two consecutive quarters. Growth in emerging markets has been especially impressive: In Africa, feature phone shipments surged 32 per cent year over year in the second quarter of 2016, compared with a decline of 5.2 per cent for smartphones. Expect that trend to continue, for a few reasons.

One obvious advantage is price. At the end of last year, the average global price of a smartphone was US$256 (S$363), compared with US$19.30 for a feature phone. In emerging markets, where even educated urbanites typically earn less than US$10,000 a year (in India, they average US$5,385), that doesn't leave much in the way of consumer choice. But even if a buyer has US$256 to spare, the booming second-hand market offers far better options than a smartphone. In Ghana, where I recently spent a few weeks, US$256 will buy a used Pentium III desktop computer, a flat-screen monitor, a satellite dish and a decoder box to pirate satellite television broadcasts.

Another factor is battery life. In many emerging markets, where electricity service can be intermittent, smartphones that have to be recharged each day can't compete against feature phones that can now go for weeks on a single charge. Equally important, most emerging-market customers prepay for voice and data, making smartphones that passively eat up bandwidth a major inconvenience.

Feature phone makers are also coming up with innovative hardware and services. Chinese-owned iTel has introduced a speech-to-text system that might appeal to hundreds of millions of illiterate or visually impaired buyers with low incomes. India's Zync has introduced feature phones with as many as six SIM card slots, so customers can take advantage of lower rates when calling phones on the same carrier, or use separate lines for personal and business matters.

The most important innovation, though, has been the development of mobile-payment systems that require nothing more than text-messaging. A user simply buys credit at a bank or service centre, then transfers the money via text to friends or merchants. For the roughly two billion people around the world who lack access to basic financial services, that can be a life-changing service. Kenya's M-Pesa has about 19 million users who exchange more than US$140 million daily. In India, the government is fast-tracking such services as a remedy to its demonetisation crisis.

For smartphone makers, all this spells trouble. Some analysts in India are predicting a slump in smartphone sales and upgrades this year. Leading feature phone brands have even started introducing cheap smartphones of their own, hoping to convert their considerable market share and brand recognition into upgrades. It's likely that the next major advance in mobile technology won't be dictated by designers in Silicon Valley or Seoul - but rather by the needs of emerging-market consumers. In that sense, at least, old-school feature phones are starting to look like the future.


A version of this article appeared in the print edition of The Straits Times on February 09, 2017, with the headline 'The unlikely challenger to India's iPhone'. Print Edition | Subscribe