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The rise of ‘shadow productivity’ in the age of AI
Employees using personal chatbots get in the way of gains from company-wide systems.
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The prevailing narrative often frames AI as an imminent threat to the labour market. But the more pressing issue may be one of organisational readiness.
PHOTO: LIANHE ZAOBAO
Kang Yang Trevor Yu
Much of today’s debate about artificial intelligence at work focuses on speed. Is AI being adopted too quickly? Will it displace workers? Are companies and their employees prepared for the disruption?
However, a quieter and potentially more consequential development may already be taking place inside organisations. AI is being used widely – just not always in ways companies can track, measure, or scale.
