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‘Hong Kong won’t change for you’: the mindset driving ghastly service standards in the city
A refusal to put the customer first has outsized implications for Hong Kong’s businesses.
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The notoriety of Hong Kong’s service standards was a tolerable irritation when the economy was doing well, but times have changed, says the writer.
ST PHOTO: MAGDALENE FUNG
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HONG KONG – “Being in Hong Kong makes me an angry person.”
This was the title of a post by a Singaporean that sparked a lively debate on Reddit’s r/Hong Kong community recently.
