Thinking Aloud

Teach change leaders how to help people cope with loss

It's an insight that can help us deal with a host of challenges - from ageing to economic disruption

The adage "people resist change" is not really true, says Harvard don Ronald Heifetz.

"People are not stupid. People love change when they know it is a good thing. Nobody gives back a winning lottery ticket. What people resist is not change per se, but loss. When change involves real or potential loss, people hold on to what they have and resist the change," writes the psychiatrist and leadership professor.

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A version of this article appeared in the print edition of The Sunday Times on July 21, 2019, with the headline 'Teach change leaders how to help people cope with loss'. Print Edition | Subscribe