Uncomfortable facts were brought to light by the glitch in the GPConnect software that resulted in more than 100 clinics printing out the wrong medicine dosage for more than 800 patients. This was double the number indicated originally. More than 200 clinics have signed up for GPConnect since its launch last year and although only about 150 are using it currently, it is an important part of the private-sector aspect of Singapore's healthcare infrastructure. That is because general practice (GP) clinics are encouraged to sign up for this system, or other compatible systems, ahead of the need for them to input patient data into the National Electronic Health Records (NEHR).

The NEHR is an integral aspect of using technology to integrate healthcare system records. According to Integrated Health Information Systems, the government IT company that runs GPConnect, it is common for many patients to visit multiple healthcare providers during their lifetimes. These providers range from different GP clinics and polyclinics to specialist clinics, therapy centres and hospitals. Consequently, each provider plays a role in a patient's journey. The NEHR is a secure system that collects patient health records from across different providers. The collection enables authorised healthcare professionals to possess a holistic picture of a patient's history.