More clarity needed on polyclinic referrals and accessing subsidised care

A recent miscommunication case highlights the need for clearer guidelines from the Ministry of Health and hospitals when it comes to access to subsidised care

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A simple miscommunication during a hospital visit landed a 72-year-old retired bridal make-up artist with a bill shock.

When Madam Song Yuen Han went to the National University Hospital (NUH) to treat the cataract in her left eye, she was asked at the point of admission if she wanted to stick with the same doctor who had seen her.

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A version of this article appeared in the print edition of The Straits Times on January 16, 2020, with the headline Paying the price for choosing doctor. Subscribe