A simple miscommunication during a hospital visit landed a 72-year-old retired bridal make-up artist with a bill shock.
When Madam Song Yuen Han went to the National University Hospital (NUH) to treat the cataract in her left eye, she was asked at the point of admission if she wanted to stick with the same doctor who had seen her.
A version of this article appeared in the print edition of The Straits Times on January 16, 2020, with the headline 'More clarity needed on polyclinic referrals and accessing subsidised care'. Subscribe
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