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Love going cashless, hate how it may fail
Offer a range of payment options – cash and cashless – so customers can switch it up in the case of a dead phone or a bank outage.
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If cash is still king, or rather, queen, its crown is slipping.
ST ILLUSTRATION: CEL GULAPA
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There was a lunchtime queue behind me when I ran into problems using my mobile e-wallet, and as what felt like the whole hawker centre waited, I dug around only to find I did not have cash.
The incident – along with the mix of feeling apologetic, embarrassed and plain hungry – is part of what drives me to stash cash in my bag despite loving the ease of using e-wallet apps to pay for almost everything.
