Look into the black box of AI behind surge pricing

The Singapore Parliament's passage of the Bill that would empower the Public Transport Council (PTC) to regulate fares of ride-hailing operators is a step in the right direction. But more steps in that direction are needed.

Because ride-hailing operators use artificial intelligence (AI) in their pricing, the regulations need to go beyond mere transparency to look at the factors that the ride-hailing platforms use in their AI to determine the level of surge in their pricing.

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A version of this article appeared in the print edition of The Straits Times on August 12, 2019, with the headline 'Look into the black box of AI behind surge pricing'. Print Edition | Subscribe